Portal Help File

Expanded Categories
Left Navigation
Search Information

Your Browser

Welcome to the new portal. If you are a frequent portal user, you will notice that the old portal that served us well for the last few years has been improved both visually and functionally.
The new portal is more functional, faster and more appealing visually. An effort was made to accommodate different request over the past few years in order to come up with one single portal, which would answer to as many of you as possible.
The new portal is broken down into 3 main sections: Clinical, General, and Patient Ed. In addition to them, a new section with an improved MyPortal has been added. The Clinical portal contains mostly links to answer to the needs of our clinicians. The Genaral portal contains information relative to both clinical and non-clinical staff such as administrative reference and employee resources, whereas the Patient Ed. portal contains information for and about our patients.

It is because we realize that it's practically impossible to answer to everyone's needs and that our portal visitors cannot be easily broken down into 3 sections, that we've created a new MyPortal section.
Using MyPortal, you can easily build your own portal and reorganize links and content, as you would like them to appear every time you start your browser, and add your own links that you visit from time to time. Please note, that MyPortal will remember you every time you open your browser unless you force it to forget you by clicking on "Sign Out". We strongly encourage you to use MyPortal because it offers unbeatable customization for each and every user. You can start doing so by clicking on the "MyPortal" tab and customize it using 5 simple question-answer steps by clicking "Edit".

Check your browser version:
In order to check your browser version, you need to:
Internet explorer:
Go to the help menu on the top and select "About Internet Explorer", the version appears right below the "Internet explorer" title.
Netscape Navigator:
Go to the help menu on the top and select "About Navigator" or "About Communicator" whichever one you see, and the version will appear in bold letters after the title.

Search Information:
The search window within the navigation bar on the home page of the portal is a "keyword" and title search. It looks for your keyword(s) in the titles and links within the Portal.

By selecting the advanced search link below the Search window you will be able to choose between the search method described above and the "Google" search. The "Google" search looks for the keywords you've entered in the content of the pages.

The Basics of Google Search:
To enter a query into our Google search, just type in a few descriptive words and hit the 'Search' key for a list of relevant web pages. Since Google only returns web pages that contain all the words in your query, refining or narrowing your search is as simple as adding more words to the search terms you have already entered. Your new query will return a smaller subset of the pages Google found for your original "too-broad" query.

Choosing Keywords:
For best results, it's important to choose your keywords wisely. Keep these tips in mind:

Automatic "and" Queries:
By default, Google only returns pages that include all of your search terms. There is no need to include "and" between terms. Keep in mind that the order in which the terms are typed will affect the search results. To restrict a search further, just include more terms.

Automatic Exclusion of Common Words:
Google ignores common words and characters such as "where" and "how", as well as certain single digits and single letters, because they tend to slow down your search without improving the results. Google will indicate if a common word has been excluded by displaying details on the results page below the search box.

If a common word is essential to getting the results you want, you can include it by putting a "+" sign in front of it. (Be sure to include a space before the "+" sign.)

Another method for doing this is conducting a phrase search, which simply means putting quotation marks around two or more words. Common words in a phrase search (e.g., "where are you") are included in the search.

Google searches are NOT case sensitive. All letters, regardless of how you type them, will be understood as lower case.

Word Variations (Stemming):
To provide the most accurate results, Google does not use "stemming" or support "wildcard" searches. In other words, Google searches for exactly the words that you enter in the search box. Searching for "googl" or "googl*" will not yield "googler" or "googlin". If in doubt, try both forms: "lung" and "lungs," for instance.

" - " Searches:
Sometimes what you're searching for has more than one meaning; "bass" can refer to fishing or music. You can exclude a word from your search by putting a minus sign ("-") immediately in front of the term you want to avoid. (Be sure to include a space before the minus sign.)

"OR" Searches:
Google supports the logical "OR" operator. To retrieve pages that include either word A or word B, use an uppercase OR between terms.

Clicking on the words "Web eMail" will bring you to a complete listing of the available options.

Click on the to launch the Outlook Web Application (OWA).

Click on the to launch Outlook via Metaframe. (If the Metaframe application has been previously installed on the PC you are using) If it hasn't you will see a long message beginning with "[WFClient]".

To download and install the Metaframe application click on the words "Web eMail" and click on the "Metaframe Installation" link. You will be given a choice of downloads and find answers to frequently asked questions.

Hiding and unhiding the left navigation bar:
Clicking on the minus sign in the corner where the top and left navigation bars meet will cause the left bar to disappear. This facilitates viewing larger pages on small resolution displays.

While the left navigation bar is hidden the minus sign changes to a plus sign. Clicking on the plus sign will reveal the left navigation bar again.

Expanded Categories:
Please note, in order to utilize this feature you must be running a newer browser version such as Internet explorer 5 and above or netscape navigator 4 and above.
Check your browser version
When this option is checked, you will notice that a ">>" sign appears to the right of some links. By putting your mouse over that symbol, you'll be able to quickly see and go to the next level links that are below that category. Therefore saving yourself unnecessary clicks and loading time.
Try it, you can always come back and uncheck this option later on. Please note that this option is only available while you're using "MyPortal."

Greeting is an option exclusively for MyPortal. It something you want MyPortal to display at the top. Examples include "Hello John!", "Caregroup Portal", etc...
The greeting is of course optional and you may leave it blank if you wish.
There are 3 special keywords reserved for the greeting, "<time>" will display the current time, "<date>" will display the current date, and "<weekday>" will display the current weekday. Use these special keywords (without the quotation marks) in order to achieve something like "Hello John, it's 10:29:14 AM" (to achieve this you'd type "Hello John, it's <time>")

More Information:
If you still have questions regarding the new portal after reading the above, please contact WebSolutions via email (WebSolutions@caregroup.harvard.edu) for more information.







This help file was last revised on 2/10/2009 4:35:43 PM